311 or 911? A Note from the Crime Prevention Specialist


We have had a couple issues and questions recently about whether a call should go to 311 or 911.

When to call 311 = when you are looking to ask a question, get information on city services, or talk to a city employee directly, but don’t know their phone number or which person specificially you should talk to.

When to call 911 = When you have an emergency and need police immediately.  When you see SUSPICIOUS acitivity/people that the police should know about, because it is happening right now, or just happened.  Any time you think the police need to know right now that something strange is going on on your block or in the city.

You know your neighborhood better than anyone.  If you see, hear or feel something that just isn’t right; and you think the police should know about it right now because it just happened or is still going on; that’s a 911 call.  If you have a good description of something/someone that just occured or is still happening that’s a 911 call.

I hope this helps you.  Thanks


For questions, contact:

Tom Thompson, Crime Prevention Specialist
Minneapolis Police Department, 2nd Precinct
(612) 673-2874

To Protect With Courage
To Serve With Compassion


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